26 Tips for Adding Customer Service to Your Social Media Strategy
A to Z Guide for Integrating Customer Service Into Your Social Media Strategy
#1: Allocate your resources
Assign a number of team members the responsibility of managing social networking profiles to ensure they’re all covered throughout the workday.
Provide coverage when staff isn’t around to monitor social networking profiles.#2: Bridge the gap
Bridge the gaps in customer-service coverage during staff breaks and vacation times. Don’t risk missing important messages.
